M.R. Language Services

Privacy Policy Notice

 

This privacy policy notice is served by Mariana Roccia trading as M.R. Language Services under the website www.mrlanguageservices.com . The purpose of this policy is to explain to you how we control, process, handle and protect your personal information through the business and while you browse or use this website. If you do not agree to the following policy you may wish to cease viewing / using this website, and or refrain from submitting your personal data to M.R. Language Services. Any updates to this privacy policy will be shown on this page.

Policy key definitions:

  • "I", "our", "us", or "we" refer to the business, M.R. Language Services;

  • "you", "the user" refer to the person(s) using this website;

  • GDPR means General Data Protection Act;

  • Cookies mean small files stored on a user’s computer or device.

Data that M.R. Language Services collects from you

M.R. Language services may collect and store:

  • Any personal information you may provide to us when registering with us, including but not limited to, name, surname, postal address, email address, telephone number and business name;

  • Any data within the documents you submit with the purposes of requesting a quote for any of the language services we provide;

  • Any information you submit to us with the purpose of subscribing to our email notifications;

  • Any testimonials or feedback sent via email, private messages, social media platforms or our customer satisfaction survey;

  • Any data collected by this website using cookies.

How M.R. Language Services uses your data

Any data submitted by you via our email, website or any of our social media platforms or private messaging systems (text messages, WhatsApp, Messenger, etc.,) will be used with the following purposes:

  • Providing you with a quote for the services you specifically requested;

  • Providing you with the services you requested in case of accepting the quote;

  • Sending you the invoice for the services you requested;

  • Contacting you with any updates or queries we may have regarding your order;

  • Ensuring we deal with any queries you may have relating to our services;

  • Posting any hard copies that you have sent to us and need to be returned to you and any certified translations, if requested;

  • Improving customer service and experience;

  • Sending you our monthly newsletter provided you have specifically subscribed to this;

  • Bookkeeping and any business and legal requirements.

Data security and protection

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.

We store copies of all certified translations for five years. This is solely for the purposes of post- certification inspection. Any other non-certified translations or hard copies that we hold from you will be securely destroyed and/ or deleted from our records.

We are not responsible for any loss, misuse, or alteration of your personal information sent over the internet or by post as we cannot guarantee data transmission is always secure. It is always your responsibility to keep your data secure.

Sharing your information

We do not share your information with third parties. However, we may need to share your data with third parties only in the following situations:

  • To any of our subcontractors to the degree that it is allowed by the scope of this privacy policy to successfully complete the assignment that your requested us to perform as per the terms of service;

  • When specifically required by the law.

Third-party websites

M.R. Language Services contains links to other websites. However, we have no control over third party websites and their privacy policies.

Internet cookies

We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third party website.

Some cookies are required to enjoy and use the full functionality of this website.

We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device / computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.

Our website is hosted by Wix, a GDPR compliant website builder platform. Wix’s Privacy Policy is available here.

We also use Google Analytics to analyse website traffic. Google Analytics’ Privacy Policy is available here.

Your individual rights

Under the GDPR your rights are as follows. You can read more about your rights in detail here;

  • the right to be informed;

  • the right of access;

  • the right to rectification;

  • the right to erasure;

  • the right to restrict processing;

  • the right to data portability;

  • the right to object; and

  • the right not to be subject to automated decision-making including profiling.

M.R. Language Services handle subject access requests in accordance with the GDPR.

Last updated 4 September 2019.